Refund and Returns Policy

1. General Policy

At journeymode, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, unworn, and in their original condition.
• All original tags, packaging, and accessories must be included.
• Products that show signs of wear, damage, or alteration are not eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number will not be processed.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Non‑Refundable Items

• Gift cards
• Final‑sale or clearance items clearly marked as non‑returnable
• Custom or personalized products

5. Exchanges

If you prefer an exchange for a different size, color, or style, follow the same return procedure and indicate the desired replacement. Exchanges are subject to product availability.

6. Defective or Incorrect Items

Should you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a prepaid return and either replace the item or issue a full refund, depending on your preference.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received product promptly and report any issues within the specified time frames.
• Package returned items securely to prevent damage during transit.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: Journeymode,