Refund and Returns Policy

1. General Policy

At journeymode, we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Returns must be initiated within 30 calendar days of the delivery date. Requests submitted after this period will not be eligible for a refund or exchange.

2.2. Condition of Items

To be accepted, returned items must be:

• Unused, unworn, and in their original condition.
• Unaltered with all original tags, labels, and packaging intact.
• Accompanied by the original receipt or proof of purchase.

2.3. Non‑Returnable Items

The following products cannot be returned or refunded:

• Final‑sale or clearance items, unless defective.
• Personalized, custom‑made, or monogrammed goods.
• Intimate apparel, swimwear, or any item that shows signs of wear for hygiene reasons.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1 (313) 484-1831. Provide your order number, the items you wish to return, and the reason for the return.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label via email. Pack the items securely, attach the label, and drop the package at the designated carrier. Journeymode is not responsible for items lost or damaged in transit; we recommend using a trackable shipping method.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2. Restocking Fee

A restocking fee of 10 % may be applied to returns that do not meet the eligibility criteria outlined in Section 2. The fee will be deducted from the refund amount.

5. Exchanges

If you prefer an exchange for a different size, color, or style, please indicate this when you contact Customer Support. Exchanges are subject to product availability and will follow the same return shipping procedure.

6. Defective or Incorrect Items

Should you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a replacement or full refund at no additional cost to you.

7. User Responsibilities

Customers are responsible for:

• Providing accurate contact and shipping information.
• Ensuring returned items are packaged securely to prevent damage.
• Retaining proof of shipment until the return is completed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. journeymode reserves the right to modify this policy at any time; changes will be posted on this page with an updated revision date.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1 (313) 484-1831
• Mailing Address: 5768 Northwest Park Boulevard, Detroit, Michigan 48255, United States